The commercial invoice is very important for the delivery of your package. If you have been notified for this reason, it is necessary to send us a copy of the commercial invoice from the store in the USA.
If this is your case and you have the commercial invoice, send it to us by creating a ticket, where you will be able to attach the document.
When sending a commercial invoice through a ticket, keep in mind:
- In our ticket system you can send the commercial invoice as an attachment. These attachments can be jpeg, jpg, pdf, gif, png, word and excel files.
- If your commercial invoice is part of an email you received from the store, save it to your desktop and then attach it to your ticket.
