To process a credit in your favor for a missing package in the country of final destination, it is necessary that you send us a copy of the commercial invoice of your purchase.
If this is your case and you have your invoice, send it to us by creating a ticket.
When sending a commercial invoice through a ticket, keep in mind:
- In our ticket system you can send the commercial invoice as an attachment. These attachments can be jpeg, jpg, pdf, gif, png, word and excel files.
- If your commercial invoice is part of an email you received from the store, save it to your desktop and then attach it to your ticket.
If you do not have the commercial invoice, request a copy from the store you purchased your product from.
