Trans-Express · Support

CREATE A TICKET

If you have selected an option for the delivery of your package, send us instructions by filling out at ticket.

Create a ticket for delivery to TransExpress Miami

Create a ticket for TransExpress to deliver your package to a third party within the United States

* Create a ticket to authorize TransExpress to ship your purchase to your country (subject to special handling charges).
* Except Venezuela.

Create a ticket to authorize TransExpress to return your package to the store (Must have an RMA number)

If you need more information, please read the contents of this page.

Perfumes, aerosol cans, inks, dry ice, chemical or perishable products, or any merchandise considered flammable, corrosive or explosive cannot be shipped by Trans-Express. Other types of merchandise that cannot be transported by Trans-Express are: guns, guns for the home and sports including "paintball", in some countries called "airsoft", personal defense accessories like: Tazer guns, gases and similar items. TransExpress does not transport pornography, of which all countries of destination have import restriction laws. Cash money, jewelry, alcohol, firearms, bullets, perishable products, animals, medicines and tabacco are also considered prohibited. (even if they comply with entry laws of the country)

Solution 1:

Contact the store where the purchase was made and ask if it is possible to return the product. If the store accepts this option, request an RMA number (Return Merchandise Authorization). Some stores cover the return costs. If the store does not, the shipping charges will be applied to your credit card.

Once you obtained your RMA number, create a ticket and authorize us to return the product to the store. Don't forget to print out the communication or email with mailing instructions from the store. We won't be able to deliver your returned product without the RMA number or without the instructions from the store.

Solution 2:

If the store does not accept returns or you do not have an RMA number (Return Merchandise Authorization), you can choose from the following options:

Authorize us to deliver your package to a third party in the USA.
Authorize us to deliver your package to a third party in Miami.
Authorize us to deliver to your country, which is subject to extra charges.

NOTE: Any of these options may cause handling, delivery or warehousing charges. Your package could be stored for up to 6 months with warehousing charges. After this period all responsibility from TransExpress is terminated as stated in our terms and conditions.