1 - Delays with your account:
Generally delays are caused due to problems with your account such as missing, incomplete, or incorrect documentation. The two most common reasons known to cause delays in the delivery of your package are a missing international address and issues with the form of payment. If you wish to make a clarification or fill out a ticket related to items on our list, enter the "issues" page and create a ticket
2 - Delays due to external factors
- Nationalized processes
At times, customs procedures take several days for clearancea procedure that generally requires payment of taxes and other charges. This process is subject to each countrys customs procedures, the cost of the merchandise and on import exceptions on goods that are either prohibited or considered hazardous.
- High season
Sales intensify starting in September and peak during the Christmas season, saturating the entire shipping industry. If you wish to receive your holiday purchases on time, we suggest you make your purchases before November 1st. Other holidays such as Mother's Day and Father's Day can also affect delivery schedules.
- Oversaturated international logistics system:
Events such as natural disasters in the U.S. or in countries of final destination, as well as political and social circumstances can affect delays. Generally TransExpress appropriately communicates the events that can influence occasional delays.
- Holidays
Generally, commercial activity suffers with upcoming holidays. During holidays, the distribution chain is put on hold regardless of whether or not the holiday is shared between your country and the U.S.
