At times, your packages may experience delays due to missing documentation and/or payment authorization. To help you resolve this problem we ask that you fill out a ticket. We will work to resolve the situation as fast as possible. To fill out a ticket it is important to have the following information readily available:

  • Your email address (Preferably the same email you used to register with our service.)
  • Your account number or your international address number
  • Your Airway Bill (AWB) number
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