At times, your packages may experience delays due to missing documentation and/or payment authorization. To help you resolve this problem we ask that you fill out a ticket. We will work to resolve the situation as fast as possible. To fill out a ticket it is important to have the following information readily available:

• Your email address (Preferably the same email you used to register with our service.)
  
• Your account number or your international address number
• Your Airway Bill (AWB) number